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If you decide to Preorder an item on our website, please read the following:

  • Date of Charge: Payment is charged at time of checkout — not when the item ships

  • Canceling: Preordering is voluntary and if at any time you would like to cancel your Preorder for a full refund please do so prior to shipment timeframe

  • Notification: Customer will be notified when item has shipped

  • Updating your Preorder: If you need to cancel your Preorder or Update it in any way, please email CustomerCare@FERVENZI.com

  • Shipping Cost: If you are ordering a Preorder item at the same time of purchase with an In-Stock item, you will only be charged Shipping one time

  • Refunds: For Full-Refund Returns on Preorders, you have 30 days from the day the order has shipped

  • Shipment Date: The date listed on the Preorder page is an approximation. If you do not see an update, then we do not have any further information.

If you still have concerns, contact CustomerCare@FERVENZI.com