Refunds will on be processed on original, unused, unworn products.
Shipping and handling costs are non-refundable.
Refund requests received within 60 days of purchase will be issued to the original form of payment when available. Refunds processed beyond 60 days, along with those lacking proof of purchase from FERVENZI, will be issued via FERVENZI Gift Card.
Refunds will be issued for the original purchase price when accompanied by proof of purchase from FERVENZI. If neither the customer, nor FERVENZI can locate this documentation, refunds will be issued at the value determined by FERVENZI. If we choose to provide a refund and no record of sale is available, we will ask for personal identification.
Exchanges will be issued for same-style and color merchandise, if available, when accompanied by proof of purchase from FERVENZI. If neither the customer, nor FERVENZI can locate this documentation and/or same-style merchandise is not available, refunds will be issued at a value determined by FERVENZI.
If a product is shipped incorrectly or arrives damaged, we will replace the item or accept a return of that item and provide a full refund.
For continental U.S., Alaska, and Hawaii customers, we will provide a pre-paid shipping label once the return communication is initiated. Place the peel-and-stick prepaid return label on the outside of the package. The package may be dropped off at UPS or USPS locations, as well as USPS collection boxes, or schedule a free USPS pickup from your home or business. Please record the tracking number from the label for your records. A charge of $6 for the pre-paid label will be deducted from your refund. Alternatively, you may use any traceable method of shipment.
U.S. Territory customers, please ship returns via an insured and traceable carrier. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have that amount refunded.
We accept international returns if your request is within 90 days of receipt of delivery. FERVENZI does not reimburse any duties or local taxes.
We do not accept international exchanges. If you need to exchange an item you will need to request a return, ship the item back at your expense, and purchase the replacement item as a new order on FERVENZI.com. NOTE: Applicable VAT tax or other duties and fees as well as shipping will be charged on the replacement item.
If we make an error and send you an incorrect or damaged item, we will cover all costs to ship the replacement. In this case please contact us within 7-business days of receipt of your order. NOTE: A replacement cannot be shipped if we are not contacted within the 7-business day window. FERVENZI is not liable for lost returned packages. Please retain a copy of your return tracking numbers to insure receipt of your delivery.
8850 NW 36th St, # 2116
Doral, FL 33178
Once you receive an email or are contacted by our customer care representative, please repack the item you wish to return in original packaging. All returns and exchanges must be new and unused, and contain all original tags and accessories.